It’s a move we were told could help protect us after the Equifax data breach — except many of us are having trouble making it.The credit-reporting company said last week hackers stole personal data from an estimated 143 million Americans, and experts advised consumers to place a security “freeze” on their credit reports to protect them from cyber thieves. But users on Twitter complained they ran into problems initiating freezes with the national credit reporting companies when they tried to do so by phone and online. I encountered the same. Step by step: How to freeze your credit Equifax breach: Who’s to blame It’s not pretty. Equifax and Experian did not respond to requests for comment, but TransUnion said the number of consumers asking for freezes is dominating their resources.”We have taken several steps to increase capacity and communication to support concerned consumers, such as adding agents, keeping our call center open through the weekend and authorizing overtime,” TransUnion spokesman David Blumberg said. Bottom line: I was able to successfully freeze my credit at three of the four credit reporting agencies. Equifax: No dice. I called 1-800-349-9960, went through the process of providing my personal information, but in the end received a message that said my freeze could not… Read full this story
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