The Newark flight is doing so well that United is looking into upgauging the afternoon flight to Israel from the 772 to the 77W. That will add an additional 99 daily seats to the route. That’s good news for business class passengers and bad news for coach passengers, though perhaps the additional space will create downward pressure on pricing. … [Read more...] about United’s Managing Director For Israel: Stay Tuned For New Tel Aviv Routes And Plane Upgrades!
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I found out some 50 kosher keeping passengers, including kids, were on the flight and figured they would be stuck in Cleveland for a while. I only did what I’d love if it was done for me in that situation, I bought a few cases of food from Trader Joe’s as they were closing and drove to the airport with Dr. Shmulie Margolin, who had also gathered together food thanks to Ohio Kosher. We hit some turbulence from a United agent, but eventually got the food through to the passengers, who eventually got home at 4am, some 11 hours after their scheduled arrival time. … [Read more...] about Another Week, Another Diverted United Dreamliner From Israel
Days before the flight AJK texted me excitedly while I was at a Cavs game with my better half that 2 first class saver award seats opened on a JAL flight from Tokyo to Chicago. The JAL flight would mean a 90 minute connection in Tokyo on a separate ticket on an airline from another alliance. American only charges 62.5K miles in first class from Japan to the USA versus 110K on United, so at first glance it was a no-brainer. However United was also throwing in the flights from Palau to Tokyo at that 110K rate, so that would mean having to shell out 12.5K United miles in coach or 25K miles in business to get to Tokyo. Ultimately we nixed the JAL option as well because we were nervous about misconnecting, wanted to check out Tokyo, and wanted to try out ANA Squares First Class. … [Read more...] about United Island Hopper Trip Notes Part 1: Honolulu
AJK was doing some work but I wasn’t about to stay indoors all day. [AJK: And, I knew I had to pay the fever piper, so it was either going to be at the expense of Guam or Palau. I chose the former, and thankfully, it turned out to be the right decision as the fever was completely gone by the time we took off for Palau. Ain’t no substitute for rest!] Guam isn’t known as an island with a lot to see or do. But the #1 activity in Guam is Ypao Beach which was within walking distance of the hotel. Well technically it was within walking distance. I didn’t realize that there would be a steep hill with no sidewalks whatsoever, but full of speeding drivers. After a rather harrowing walk though I made it to the beach: … [Read more...] about United Island Hopper Trip Notes Part 2: It’s Time To Hop!
The Park Hyatt has a free shuttle that runs between the hotel and Shinjuku station, but the station is sprawling and despite asking the hotel for the location of the shuttle we were unable to figure out where to go. So we hopped in a taxi for a quick ride to the hotel. … [Read more...] about United Island Hopper Trip Notes Part 4: Tokyo, Japan And Back Home In ANA First Class
-Martin Hand, United’s Senior VP of Customer Experience, was a pleasure to talk to as well. Being a Cleveland guy I once again brought up the future of Cleveland, calling it United’s step-child hublette. He joked that as a former Continental guy they love Cleveland and that I shouldn’t be calling it that! He said that Cleveland’s local business community seems to know that they need to support United to keep the hub and they have been doing a good job doing that so far. He went on to ask why Cleveland folks seem so paranoid as to the future of United in Cleveland. I could’ve said it was because United had already de-hubbed Cleveland once before in the 1980s before Continental eventually took it over and that nearb cities like Pittsburgh, Columbus, and Cincinnati have seen recent catastrophic hub closures, but I said it’s just Clevelanders natural rejection fearing attitude, helped in no small part by LeBron. He and his former Continental colleague … [Read more...] about Trip Report: United DO 2012 In Chicago